Every Customer Counts

I’ll be the first to admit that I’m not a huge fan of TV commercials, I tend to ignore them. I just don’t feel that most advertisers are creative enough in their messaging, nor are they infusing enough value  – through entertainment or relative, informative engagement – that is worthy of attention.

That said, I would like to applaud a recent ad from Telus. Granted, I did not view it on TV, I caught wind of it on Twitter thanks to Michelle Coates.

Attention companies: I care about how you give back to the community. I care about which charities and initiatives you support.  I care about what your employees do, and how their efforts set you apart.  Sometimes, I care about all of this more than I care about the services you offer and the products you sell. I really like it when companies come across as being … human.

Well done, Telus.

Now, have you considered leveraging social media to build further awareness of your “Telus cares” efforts, as well as solicit input on other charitable initiatives you should consider? I’m sure you have. Perhaps you could create a micro-site or a Facebook Fan Page, through which you could provide regular updates of your community involvement and receive feedback on what you’re doing? How about opening the door to suggestions on programs worthy of your support, and letting people vote on which ones they like the most? You could also make it easy for people to share news of what you’re doing.

You’ll come across as being more human. And in today’s world, that’s a good thing.

Watch Your Step

Telus

While out for an evening walk last weekend, I came across an ad from Telus on the sidewalk. A good example of guerrilla marketing – the ad was unexpected and unconventional, it caught my attention. Intrigued, I checked out the Telus web page when I got home. The page  details several environmental actions that  Telus is taking across the country, through their phone recycling program.